Help & Info
Returns & Exchanges
RETURN POLICIES AND PROCEDURES
How to Reach Us
We attempt to guarantee your 100% satisfaction with any of our products for a period of 10 days after receipt. For items eligible for return or exchange, we will issue a return authorization via e-mail. Any unauthorized return will be returned to the customer at their cost.
Contact us at firstname.lastname@example.org or call us toll-free at 844-677-6604 (Monday-Friday, 9:00 a.m.-5:00 p.m., Central Time.)
PLEASE SAVE ALL ORIGINAL PACKING ITEMS AND FILLERS INCLUDED WITH YOUR PURCHASE. After contacting a Customer Service representative with Cottage & Bungalow you will receive detailed return procedures. Please include the reason for the return along with your documentation. If not re-packed as it was originally shipped, the shipper or manufacturer will not authorize an exchange.
Only returns that have been pre-authorized may be returned. Please call us toll-free at 844-677-6604 for authorization within 10 days of delivery to apply for a return. With the exception of damaged merchandise, return shipping costs are at your expense. If you received FREE SHIPPING on the original purchase, these costs will be deducted from the refund. Please Note: Refunds and replacements WILL NOT be authorized if you provide an incorrect shipping address. Please check and double-check the shipping address that you provide for your order.
After you have received a return authorization, the merchandise must be returned to the manufacturer within ten (10) days. Returns after this period will not be accepted and no credit issued.
In some cases, we reserve the right to offer you the option to donate your item in lieu of shipping it back to our warehouse. The customer will be responsible for having the charity of their choice fill out the appropriate paperwork before a refund can be given. We will supply you with a donation form.
Please note that the wood finish samples are NOT strike-offs and the tone of the finish samples can vary in tone and hue due to finishes being hand-applied, wood grain variances and dye lots. Each dye lot batch will have variances in color. We do not guarantee a color match to your wood sample or existing furniture in your home. If you are needing a color match, please let us know, and we'd be happy to provide a strike-off for you to approve for a small fee. Keep in mind that this also adds about two additional weeks to your production time. Please talk to your representative.
Eligible Items for Return
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible items that are not defective may incur up to a 25% restocking fee. Refunds are issued in the original payment form and price, less shipping and handling, re-stocking fees and return shipping charges. Standard shipping charges will apply for all "free shipped" non-defective items.
Non-eligible Items for Return
PLEASE NOTE, WE DO NOT OFFER REFUNDS, DISCOUNTS, CANCELATIONS OR RETURNS ON CUSTOM FURNITURE 48 HOURS AFTER ORDER PLACEMENT FOR ANY REASON EVEN IF IT IS DELAYED. BY PLACING YOUR ORDER, YOU AGREE TO THESE TERMS. All items of Custom Furniture, Jewelry, Custom made-to-order items (these are items where you choose specific colors or are described as made upon order placement), any item from our Art Galleries, personalized and monogrammed pieces are not eligible for return or exchange. There are some items in the lighting category that are not eligible for return. These lighting items are clearly noted on each product page. Please see the "Shipping & Returns" tab on each product page to see if your item is eligible for return. We do not allow returns based on items that vary from the sample you were sent.
Any product shipped outside of the continental U.S. is not eligible for return or exchange.
When You Receive Your Order
Upon delivery, please take time to inspect all items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unable to be returned.
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Cottage & Bungalow reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.
Cottage & Bungalow does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items (this includes, furniture and some rugs) is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party. We know you'll enjoy the product that is made especially for you!
When Damages Occur During Freight Delivery
While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control. We would love to be able to say that damage never occurs during transit, but unfortunately, that is not always the case. Our freight carriers handle your pieces with great care but it is important to understand that from time to time damages do occur.
When any delivery comes via FREIGHT (trucking company) versus UPS or FedEx to your home or office, inspect the item before you sign the freight company paperwork.. DO NOT SIGN THE RECEIPT UNTIL YOU HAVE INSPECTED THE ITEM!
If your piece arrives damaged, the freight company has the right to have the piece repaired and brought back to the manufacturer's standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for repair. If the freight carrier determines the piece can not be repaired, you have the right to be reimbursed for your purchase or have another piece shipped out to you as soon as possible.
We cannot accept returns due to defective or damaged goods if you have been in receipt of the item for more than three (3) business days. Failure to notify us within three (3) days of receipt shall be deemed to be acceptance of the goods as received. Installation of the goods by the buyer shall be deemed acceptance of the goods by buyer. Cottage and Bungalow shall not be responsible for the installation expenses or any other damages Buyer contends incurred as a result of the goods being deemed non-conforming.
If upon examination you determine that the product is defective, we will replace the item at no charge to you. This must be clearly a manufacturing defect and not as a result of shipping or installation damage.
Orders for custom items like furniture, lighting, jewelry, and monograms, cannot be changed, canceled or refunded after 48 hours from order placement.
Due to the uncertain covid environment, temporary lockdowns at the warehouses, and global container shortage, we are experiencing delays that are out of our control. The estimated production time given to you when you placed your order is only an estimate and not a guarantee of when your product will be completed. PLEASE NOTE, WE DO NOT OFFER CANCELATIONS OR RETURNS ON CUSTOM FURNITURE 48 HOURS AFTER ORDER PLACEMENT FOR ANY REASON EVEN IF IT IS DELAYED. BY PLACING YOUR ORDER, YOU AGREE TO THESE TERMS.
Please call or email us immediately if you decide to cancel your in-stock order. If you cancel an order that has already been shipped, all shipping costs, original shipping costs to your address and back to us, plus any handling fees charged to us by the supplier will be at your expense.
Refusal of Delivery
If you refuse delivery of your order for any reason other than damage when it reaches your home or place of business, you will be charged for all shipping costs, including the cost to return the item to the manufacturer and a 25% restocking fee. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee imposed on us by our suppliers.
Cottage & Bungalow is an authorized retailer of products on our website and we will gladly assist you with any warranty claims. We are not the manufacturer and are restricted to those policies set forth by the manufacturer of the product. In addition, most warranties only cover true defects in materials and workmanship. Warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventive maintenance, improper installation or other end-user induced problems.